Basic Computer Troubleshooting

Google chrome should already be installed in most cases the you probably open Microsoft Edge and not the Google chrome web browser. Google classroom, Google meet, Google Docs have limited support on Microsoft Edge or other web brosers and they may ask you to insall install some software. 

1. Hotspot is not powering on:
1. Make sure the battery in the hotspot is charged if not plug it in to power using the charger.
2. Press and hold the power button to turn the device on
2. Hotspot is not responding and the screen is frozen
1. Press and hold the power button for 10 seconds to turn off the hotpot
2. If the Hotspot wont power off 
1. Remove the battery cover
2. Remove the battery for 10 seconds
3. Place the battery back in the device a
4. Power the device back on by pressing the power button
3. Hotspot Connectivity
1. Only District issued devices can connect to the hotspot
2. When you are connecting your device make sure to select the RUSDN WiFi signal, if your device ask for a password you may need to bring your device  and the hotspot back to the site to be inspected

Chances is your Microphone is muted

1.  look at the F4 key and check if a light is on. If Yes you can can unmute the computer by pressing the F4 key.
2.  When you got the popup in google chrome asking you to allow the Mic and Camera did you say yes or no?
1. If yousaid no you will need to reset google chrome back to defult settings by following the next steps:
   1. Open Chrome .
   2. At the top right, click 3 Dots
   3. Go to Settings.
   4. Under 'Reset and clean up’
   5. Select ‘Restore settings to their original defaults’
   6. Select ‘Reset Settings’

Check Speaker Icon on the right bottom corner near the time and date.

If the Speaker icon has an X in front of it that means the speaker is muted

• You can Mute and unmute the speaker by pressing the  F1 key
• You can adjust the volume Level by pressing the  F2 and F3

Fastest way to fix Google chrome issues is by restarting.

1. Open Chrome .
2. At the top right, click the 3 Dots
3. Go to Settings.
4. Under 'Reset and clean up’
5. Select ‘Restore settings to their original defaults’
6. Select ‘Reset Settings’

Chromebooks login for students are their district issue @rialtousd.org google account.

Student Account Username

First Name; Last Name Initial; Last 4 digits of their student ID Followed by @Rialtousd.org

Example: JohnS3456@rialtousd.org

Student Account Password

First Name (Capital First Letter); Last Initial(Capital Letter); 6 digit birth date No Spaces

Example: JohnS010203